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Constructor Knowledge Base

Constructor Proctor

Technical errors troubleshooting

Constructor Proctor

Articles for smooth online exams and resolving technical issues efficiently

System check issues

Failure "Webcam and microphone connection"

Failure "Image from the webcam"

Failure "Network connection"

Failure "Streaming webcam and desktop"

Your microphone is muted

Failed to capture the mic

There is no sound in your mic

There is no sound in your mic (Windows)

There is no sound in your mic (macOS)

Share button is not working

Endless "Choose what to share"

Insufficient network connection speed downlink: Infinity

We have detected that you are currently running this application in a virtual environment

No image from the webcam

Webcam not found

The system check is stuck in a loop

Your browser is not supported

Access to screen recording is disabled in OS settings

Access to accessibility is disabled in OS settings

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Getting started with Constructor Proctor

Technical preparations for testing

The technical requirements

Setting up macOS before your exam

Preparing your workspace before testing

Testing rules: what's allowed / prohibited

Prevent page or browser freezing during a test

Proctor mobile app

Setting up macOS before your exam in Secure Browser

Passing the Biometric Identity Check

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Technical errors troubleshooting

WebRTC: network test failed

Can't start the test

Can't log in to the test

After sending a photo of the document I can't proceed to the test

Page unresponsive and images not loading

No proctors are available now

The side panel overlaps test questions

This program can only be launched from a link in browser

Still shot instead of cam

Please use a different browser

Refused to connect

Streaming troubles

Lost connection to server

Troubleshooting the WebRTC results

Someone logged in from another device or browser

Browser window is not expanded to full screen

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Mobile app errors troubleshooting

The smartphone/tablet has frozen in Constructor Proctor mobile app

Failed start single app mode

Error when changing single app mode state

Failed start record screen

Safari cannot open the page because the address is invalid

Looks like this exam does not exist

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Miscellaneous issues handling

No link to the test

Incorrect username or password

Incorrect exam questions

A page with the test was closed by accident

The exam has finished

A wrong photo has been submitted

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Q&A

What browsers are supported by Constructor Proctor?

Can I use headphones during the exam?

Can I use a second monitor during the exam?

Why is it necessary to provide a photo of your ID?

How to open a test?

When can I start taking the test?

Can I retake the exam or get an extra attempt?

Can I take the exam using my smartphone or tablet?

How do I know the results of the exam?

What is the showing the room stage and why is it necessary?

Does installing Secure Browser on my computer require having admin permissions?

Is it possible to extend exam time?

What to do if I don’t have a webcam?

Can I leave the room during the exam?

Are my exam answers and video saved?

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How-to

How to close all applications that can capture webcam/microphone/screen?

How to allow browser access to the webcam and microphone

How to update camera driver on Windows

How to turn off build-in OS Firewall

How to disable Windows Defender firewall on Windows 10

How to configure webcam and microphone access on Windows 8/10/11

How to check the browser for updates

How to сlear сache and сookies

How to turn off firewall on MacOS

How to test WebRTC on a computer?

How to set webcam settings for Lenovo

How to enable cookies in Google Chrome

How to disable proxy on Windows

How to disable Windows Firewall on Windows 8

How to turn off firewall on Windows 7

How to enable cookies in Microsoft Edge

How to allow Microsoft Edge access to the webcam and microphone

How to enable webcam and micrphone in Windows Device Manager

How to enable pop-up windows

How to activate JavaScript in your browser

How to uninstall the mobile app on Android

How to Check the RAM on Windows and macOS

How to share your screen to start the exam with proctoring

How to Improve or Stabilize Internet Connection

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Learner Guides

Learner Guides

Auxiliary camera and QR-code scanning

Preparation issues

Camera and microphone are blocked

No image from the webcam

Your microphone is muted

We're unable to upload video files to the storage

No sound from the microphone

No sound from the microphone (Windows)

No sound from the microphone (macOS)

Access to screen recording is disabled in OS settings

Your browser or operation system is not supported

No access to the screen or Endless "Choose what to share"

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