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Technical errors troubleshooting
General
Constructor for Schools
Pedagogical Questions on Calcularis and Grafari /Orthograph
Grafari (Orthograph) for Teachers
Calcularis for Teachers
Grafari (Orthograph) for Parents
Calcularis for Parents
FAQs for Parents
Constructor Proctor
System check issues
Getting started with Constructor Proctor
Technical errors troubleshooting
Mobile app errors troubleshooting
Miscellaneous issues handling
Q&A
How-to
Preparation issues
Constructor Learn
Troubleshooting
Release Notes
Guides
How-to
Constructor Group
Guides
Constructor Avatar
Guides & Release Notes
Constructor Sports
Race comms
Race lens
Back to home
Constructor Knowledge Base
Constructor Proctor
Technical errors troubleshooting
General
Constructor for Schools
Pedagogical Questions on Calcularis and Grafari /Orthograph
Grafari (Orthograph) for Teachers
Calcularis for Teachers
Grafari (Orthograph) for Parents
Calcularis for Parents
FAQs for Parents
Constructor Proctor
System check issues
Getting started with Constructor Proctor
Technical errors troubleshooting
Mobile app errors troubleshooting
Miscellaneous issues handling
Q&A
How-to
Preparation issues
Constructor Learn
Troubleshooting
Release Notes
Guides
How-to
Constructor Group
Guides
Constructor Avatar
Guides & Release Notes
Constructor Sports
Race comms
Race lens
Constructor Proctor
Articles for smooth online exams and resolving technical issues efficiently
System check issues
Failure "Webcam and microphone connection"
Failure "Image from the webcam"
Failure "Network connection"
Failure "Streaming webcam and desktop"
Your microphone is muted
Failed to capture the mic
There is no sound in your mic
There is no sound in your mic (Windows)
There is no sound in your mic (macOS)
Share button is not working
Endless "Choose what to share"
Insufficient network connection speed downlink: Infinity
We have detected that you are currently running this application in a virtual environment
No image from the webcam
Webcam not found
The system check is stuck in a loop
Your browser is not supported
Access to screen recording is disabled in OS settings
Access to accessibility is disabled in OS settings
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Getting started with Constructor Proctor
Technical preparations for testing
The technical requirements
Setting up macOS before your exam
Preparing your workspace before testing
Testing rules: what's allowed / prohibited
Prevent page or browser freezing during a test
Proctor mobile app
Setting up macOS before your exam in Secure Browser
Passing the Biometric Identity Check
Learner Guides
Auxiliary camera and QR-code scanning
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Technical errors troubleshooting
WebRTC: network test failed
Can't start the test
Can't log in to the test
After sending a photo of the document I can't proceed to the test
Page unresponsive and images not loading
No proctors are available now
The side panel overlaps test questions
This program can only be launched from a link in browser
Still shot instead of cam
Please use a different browser
Refused to connect
Streaming troubles
Lost connection to server
Troubleshooting the WebRTC results
Someone logged in from another device or browser
Browser window is not expanded to full screen
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Mobile app errors troubleshooting
The smartphone/tablet has frozen in Constructor Proctor mobile app
Failed start single app mode
Error when changing single app mode state
Failed start record screen
Safari cannot open the page because the address is invalid
Looks like this exam does not exist
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Miscellaneous issues handling
No link to the test
Incorrect username or password
Incorrect exam questions
A page with the test was closed by accident
The exam has finished
A wrong photo has been submitted
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Q&A
What browsers are supported by Constructor Proctor?
Can I use headphones during the exam?
Can I use a second monitor during the exam?
Why is it necessary to provide a photo of your ID?
How to open a test?
When can I start taking the test?
Can I retake the exam or get an extra attempt?
Can I take the exam using my smartphone or tablet?
How do I know the results of the exam?
What is the showing the room stage and why is it necessary?
Does installing Secure Browser on my computer require having admin permissions?
Is it possible to extend exam time?
What to do if I don’t have a webcam?
Can I leave the room during the exam?
Are my exam answers and video saved?
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How-to
How to close all applications that can capture webcam/microphone/screen?
How to allow browser access to the webcam and microphone
How to update camera driver on Windows
How to turn off build-in OS Firewall
How to disable Windows Defender firewall on Windows 10
How to configure webcam and microphone access on Windows 8/10/11
How to check the browser for updates
How to сlear сache and сookies
How to turn off firewall on MacOS
How to test WebRTC on a computer?
How to set webcam settings for Lenovo
How to enable cookies in Google Chrome
How to disable proxy on Windows
How to disable Windows Firewall on Windows 8
How to turn off firewall on Windows 7
How to enable cookies in Microsoft Edge
How to allow Microsoft Edge access to the webcam and microphone
How to enable webcam and micrphone in Windows Device Manager
How to enable pop-up windows
How to activate JavaScript in your browser
How to uninstall the mobile app on Android
How to Check the RAM on Windows and macOS
How to share your screen to start the exam with proctoring
How to Improve or Stabilize Internet Connection
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Preparation issues
Camera and microphone are blocked
No image from the webcam
Your microphone is muted
We're unable to upload video files to the storage
No sound from the microphone
No sound from the microphone (Windows)
No sound from the microphone (macOS)
Access to screen recording is disabled in OS settings
Your browser or operation system is not supported
No access to the screen or Endless "Choose what to share"
See more
