This article provides instructions on how to solve the issue when the error message "Still shot instead of cam" occurs during an exam session.
Symptoms
Unable to continue the exam due to the error message.
The problem is shown in the screenshot below.
Causes
The webcam has not been detected be the system.
Resolution
- If it's an external camera, make sure it is connected to your computer or connect it to a different USB port.
Check the physical connection of the webcam to ensure it is securely plugged into your computer. If it is already connected, try connecting it to a different USB port to rule out any issues with the specific port. - Update or reinstall the camera driver.
Note: updating or reinstalling the camera driver is not always necessary for every webcam issue. However, it is a recommended step to consider when troubleshooting webcam problems, as it can often resolve driver-related issues and restore proper functionality.