How-to
- Common SSL-related errors
- How to check if a video can be recombined in the Dashboard Archive
- How to Schedule an Exam
- How to Schedule an Exam via the Customer Portal
- Ticket Category Guide – What each option means
- How to check an SSL Certificate
- How to enable embedding in an iframe
- How to check if iframe embedding is allowed
- Embedding an iframe: headers
- Server settings for successful insertion into the proctoring frame
- Live-reviewed exams: Damaged desktop image
- Live-Review Issues: Troubleshooting common problems
- Live-reviewed exams: No image from the webcam and desktop
Troubleshooting & Misconfigurations
- Refused to connect
- Failed to load config
- Pdf files: This content is blocked. Contact site owner to fix the issue
- Exam rules refused to connect
- Taking a photo: Why the stage is skipped even if it is set up
- Just a black square
- Page not found / Not found / 404
- Cannot ping test taker
- Call button not showing for proctor
- Camera is off or out from order
- Screen capture access is denied
- Camera access is denied
- Screen broadcasting hasn't started yet
- Internet connection is unstable
Moodle integration
Link generation
Scoring
Others
- Reports in Dashboard Archive
- Is it possible to increase the session media retention period?
- Why does the cyber message say the microphone is muted when the proctor can hear the student?
- Is it possible to increase the number of students per proctor for a company?
- Is it possible to download Secure Browser in advance?