Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.
In the Proctor’s Room during a live-review exam, the proctor sees just a black square instead of the learner’s video feed.
The problem is shown in the screenshot below.
An unexpected error occurred.
Ask the proctor to try refreshing the page.
If refreshing the page does not help, refer to this article for further troubleshooting.