Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Refused to connect

Symptoms

Unable to open the test with proctoring. An error message appears: "<site_url> refused to connect".

The problem is shown in the screenshot below.refuced to connect

Causes

Embedding in an iframe is not allowed.

Resolution

  • If using Moodle, follow the steps in this article.
  • If using other LMS, include *.proctor.constructor.app in the whitelist. 

Note: To successfully open the exam page in Constructor Proctor, embedding in an iframe needs to be allowed.