Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Cannot ping test taker

Symptoms

In the Proctor’s Room during a live-review exam, the proctor sees the message “Cannot ping test taker”.

The problem is shown in the screenshot below.
ProctorView

Cause

There is no ping response from the learner. This is usually due to an unstable or interrupted internet connection.

Resolution

Ask the learner to check the following:

After improving the connection, refresh the page and restart the system check.