Symptoms
In the Proctor’s Room during a live-review exam, the learner’s camera feed is not visible.
The problem is shown in the screenshot below.
Cause
The camera is physically disconnected. This applies if it is not an integrated camera.
Resolution
Ask the learner to check the following:
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If it is not an integrated camera, check the physical connection of the camera to the computer.
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If the camera is connected, unplug it and plug it back in.
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Try a different port.
After checking the connection, refresh the page and restart the system check.