Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Camera is off or out from order

Symptoms

In the Proctor’s Room during a live-review exam, the learner’s camera feed is not visible.

 

The problem is shown in the screenshot below.
ProctorView

Cause

The camera is physically disconnected. This applies if it is not an integrated camera.


Resolution

Ask the learner to check the following:

  • If it is not an integrated camera, check the physical connection of the camera to the computer.

  • If the camera is connected, unplug it and plug it back in.

  • Try a different port.

After checking the connection, refresh the page and restart the system check.