Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Page not found / Not found / 404

Symptoms 

The video is not visible in the Dashboard Archive.

The problem is shown in the screenshots below.

Page not foundNot found

Causes

This is expected behavior when the "Is trial" parameter is enabled in the exam settings. If this setting is turned on, sessions will not appear in the Archive section of the Constructor Dashboard.

Resolution

Update the exam settings to ensure the "Is trial" parameter is disabled. The exam should not be "marked" as a trial.