Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Screen broadcasting hasn't started yet

Symptoms

In the Proctor’s Room during a live-review exam, the learner session has started, and the system check has been completed, but the video stream has not begun.

The problem is shown in the screenshot below.
ProctorView

Cause

The learner may still be in the process of taking a photo.


Resolution

Wait a few minutes – in many cases, the learner is still actively completing the photo step. If there is no response or progress within 5–10 minutes, attempt to contact the learner directly if it's possible.