Camera access is denied

Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Symptoms

In the Proctor’s Room during a live-review exam, the learner’s camera feed is not visible, although the session has started.

The problem is shown in the screenshot below.

Cause

The browser or operating system is blocking access to the camera. The learner may have disabled camera permissions in the browser or system settings.

Resolution

Ask the learner to check the following:

Browser permissions: Make sure camera access is allowed for the site in the browser settings.
- How to allow browser access to the webcam and microphone
System settings: Ensure that the operating system allows browsers to access the camera (e.g., via Privacy settings on Windows or macOS).
- Windows: How to configure webcam and microphone access on Windows 8/10/11
- macOS: Setting up macOS before your exam

After correcting settings, the learner should refresh the page and restart the system check. If the issue persists, advise restarting the browser or the computer.