Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Camera access is denied

Symptoms

In the Proctor’s Room during a live-review exam, the learner’s camera feed is not visible, although the session has started.

The problem is shown in the screenshot below.
ProctorView

Cause

The browser or operating system is blocking access to the camera. The learner may have disabled camera permissions in the browser or system settings.


Resolution

Ask the learner to check the following:

After correcting settings, the learner should refresh the page and restart the system check. If the issue persists, advise restarting the browser or the computer.