Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Call button not showing for proctor

Symptoms

The proctor does not see the call button in Proctor’s Room and cannot initiate a call.


Cause

The browser does not have permission to access the microphone.


Resolution

Grant microphone access in the browser settings to enable the call button.

Note: If microphone permission is not granted, the call button will not appear on the proctor’s panel, preventing the proctor from initiating calls.