Ticket Category Guide – What each option means
When submitting a ticket, you need to select the Category that best matches your issue. Below is a description of each category and when to use it.
Video restoration
- Select this option if a video is missing from the Archive in the Dashboard for any reason.
Session analysis
- Select this option if you need a detailed review or investigation of a completed exam session.
Exam creation
- Select this option if you need help creating a new exam or setting up its configuration.
Exam Preparation
- Select this option if you want to notify about upcoming exams.
Plugins
- Select this option if you encounter an error related to a plugin.