Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of November 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Ticket Category Guide – What each option means

When submitting a ticket, you need to select the Category that best matches your issue. Below is a description of each category and when to use it.

Video restoration

  • Select this option if a video is missing from the Archive in the Dashboard for any reason.

Session analysis

  • Select this option if you need a detailed review or investigation of a completed exam session.

Exam creation

  • Select this option if you need help creating a new exam or setting up its configuration.

Exam Preparation

  • Select this option if you want to notify about upcoming exams.

Plugins

  • Select this option if you encounter an error related to a plugin.

Environment Modification

  • Select this option if you need assistance in regards to any modification of your proctoring environment. For example - adding a new company, adding reviewers or proctors, changing parameters, etc.