Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Taking a photo: Why the stage is skipped even if it is set up

This article explains why the step of taking a photo of the face is skipped, even when the exam identification mode is set as "Face and passport".

Symptoms

At the identification stage, you are asked to take a photo of your ID card without capturing a picture of yourself.

Causes

It is not a bug. When the AI successfully detects the face, it automatically skips taking a photo of the face and prompts to take a photo of the ID.  
You can see the photos in the Dashboard