Constructor Partner Knowledge Base

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Constructor Partner Knowledge Base

Constructor Proctor

Constructor Proctor

Dive into essential resources for partners, maximizing collaboration impact

Top 20 Common Technical Issues

Best Practices and Recommendations

Providing the 1st line of support: System check

Providing the 1st line of support: Technical errors troubleshooting

Providing the 1st line of support: Q&A

Providing the 1st line of support: Miscellaneous issues handling

Providing the 1st line of support: How-tos

Providing the 1st line of support: Mobile app errors troubleshooting

Providing the 1st line of support: System check (New interface)

The most common problems on session status

System check issues

Live-Review Issues: Troubleshooting Common Problems

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Troubleshooting

Live-reviewed exams: No image from the webcam and desktop

Live-reviewed exams: Damaged desktop image

Failed to load config

Pdf files: This content is blocked. Contact site owner to fix the issue

Exam Preparation: Exam rules refused to connect

refused to connect

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Q&A

Taking a photo: Why the stage is skipped even if it is set up

Is it possible to increase the number of students per proctor for a company?

Why does the cyber message say the microphone is muted when the proctor can hear the student?

Is it possible to increase the session media retention period?

Is it possible to download Secure Browser in advance?

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How-to

Moodle: How to set the default settings for exam proctoring?

Moodle: How to make a custom user agreement URL

Moodle: How to Enable Embedding

Moodle: How-to reset exam attempts or Reopen exam sessions

Link Generation: How to change the exam duration

Link Generation: How to change rules, scoring, and notifications of the exam

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Guidelines for Proctors

The Proctor Guide

Technical requirements for proctors

All about assigning proctors to learners

Calls Available from the Proctor Interface

User sessions information in the proctor's room

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Guidelines for Administrators

The Administrator Guide

Scoring

How to include scoring in a report

How to configure scoring

Auxiliary camera

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