This article explains how to overcome technical problems that proctors encounter during the live-reviewed exam.
Symptoms
Unable to see the test taker's desktop. The image of the test-taker desktop demo looks damaged in the proctor interface.
The problem is shown in the screenshot below.
Cause
Using hardware acceleration in Google Chrome.
Resolution
- Open Chrome and enter "chrome://settings/system" in the address bar and Press Enter.
- Scroll down to the System section.
- Uncheck Use hardware acceleration when available.
- Click Relaunch.
