The most common problems on session status

Click on the problem below to navigate to the solution.

• Not started:
  • System check issues / Preparation issues (System check on new interfaces)
  • No link to the test
  • Incorrect username or password 
  • Can't log in to the test
  • No proctors are available now
  • Please use a different browser
  • Can I take the exam using my smartphone or tablet?

• Online now:
  • Lost connection to server
  • Streaming troubles
  • Browser window is not expanded to full screen
  • Refused to connect
  • The side panel overlaps test questions
  • Page unresponsive and images not loading
  • The smartphone/tablet has frozen in Constructor Proctor mobile app
• Closed:
  • The exam has finished
  • A page with the test was closed by accident
  • Can I retake the exam or obtain a new chance to pass?
  • How do I know the results of the exam?

  • Are my exam answers and video saved?