This article explains how to overcome technical problems that proctors encounter during the live-reviewed exam.
Symptoms
Unable to see the test takers. There are black screens instead of test-taker image from the webcam and the test-taker's desktop in the proctor interface.
The problem is shown in the screenshot below.
Cause
There are several causes of the problem:
- a weak internet connection;
- non-compliance with the technical requirements.
Resolution
- Check the internet connection. If the internet connection is weak, follow the recommendation in this article to fix the issue.
- Clear cache and cookies in the browser. See How to сlear сache and сookies.