Constructor Proctor Knowledge Base

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Constructor Proctor Knowledge Base

Exam preparation issues and questions

Exam preparation issues and questions

Solutions for system-related issues and answers to common questions

Failure "Webcam and microphone connection"

Failure "Image from the webcam"

Failure "Network connection"

Failure "Streaming webcam and desktop"

Uploading video files and Internet connection

We're unable to upload video files to the storage

Insufficient network connection speed downlink: Infinity

We have detected that you are currently running this application in a virtual environment

Webcam and Microphone

Webcam not found

Camera and microphone are blocked

There is no sound in your mic

There is no sound in your mic (Windows)

There is no sound in your mic (macOS)

No sound from the microphone

No sound from the microphone (Windows)

No sound from the microphone (macOS)

Failed to capture the mic

Your microphone is muted

Your microphone is muted

No image from the webcam

No image from the webcam

The system check is stuck in a loop

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Screen access

Access to screen recording is disabled in OS settings

Access to screen recording is disabled in OS settings

Share button is not working

Endless "Choose what to share"

Access to accessibility is disabled in OS settings

No access to the screen or Endless "Choose what to share"

More than one monitor connected

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Login, access, and browser issues

Can't log in to the test

No link to the exam

Please use a different browser

Your browser is not supported

Your browser or operation system is not supported

This program can only be launched from a link in browser

Can't start the test

No proctors are available now

Someone logged in from another device or browser

Incorrect username or password

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Exam rules, devices, and restrictions

Can I use headphones during the exam?

Can I take the exam using my smartphone or tablet?

What should I do If I don’t have a webcam?

Can I use a second monitor during the exam?

Can I leave the room during the exam?

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Exam start and Identity procedures

Which browsers are supported

How to open my exam

When can I start taking the test?

After sending a photo of the document I can't proceed to the test

What is the showing the room stage and why is it necessary?

Why do I need to provide a photo of my ID?

What is biometric identity check and how to pass it

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WebRTC troubleshooting

Troubleshooting the WebRTC results

WebRTC: network test failed