Common exam preparation questions and issues
Solutions for system-related issues and answers to common questions
Video files uploading
WebRTC troubleshooting
Screen access
Exam start and Identity procedures
- Which browsers are supported?
- How to open my exam?
- When can I start taking the test?
- After sending a photo of the document I can't proceed to the test
- What is the showing the room stage and why is it necessary?
- Why do I need to provide a photo of my ID?
- What is biometric identity check and how to pass it
Webcam and microphone
- Webcam not found
- Camera and microphone are blocked
- There is no sound in your mic
- There is no sound in your mic (Windows)
- There is no sound in your mic (macOS)
- No sound from the microphone
- No sound from the microphone (Windows)
- No sound from the microphone (macOS)
- Failed to capture the mic
- Your microphone is muted
- No image from the webcam
- The system check is stuck in a loop
Exam rules, devices, and restrictions
Login and Access issues
- Can't log in to the test
- No link to the exam
- Please use a different browser
- Your browser or operation system is not supported
- This program can only be launched from a link in browser
- Can't start the test
- No proctors are available now
- Someone logged in from another device or browser
- Incorrect username or password