Constructor Proctor Knowledge Base
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System check issues
System check issues
Uploading video files and Internet connection
Webcam and Microphone
Screen access
Getting started with Constructor Proctor
System and Technical setup
Exam access and Navigation
Testing rules and Environment
Technical errors
Login and Access issues
Errors during the exam
WebRTC troubleshooting
Q&A
Exam results and Videos
Exam rules, Devices, and Restrictions
Retakes and Time extensions
Exam start and Identity procedures
How-to
Internet and Network settings
Browser and Website access
Webcam and Microphone setup
System performance & Application management
Firewall and Security settings
Proctor mobile app
Known issues
Miscellaneous issues
General
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Constructor Proctor Knowledge Base
System check issues
System check issues
Uploading video files and Internet connection
Webcam and Microphone
Screen access
Getting started with Constructor Proctor
System and Technical setup
Exam access and Navigation
Testing rules and Environment
Technical errors
Login and Access issues
Errors during the exam
WebRTC troubleshooting
Q&A
Exam results and Videos
Exam rules, Devices, and Restrictions
Retakes and Time extensions
Exam start and Identity procedures
How-to
Internet and Network settings
Browser and Website access
Webcam and Microphone setup
System performance & Application management
Firewall and Security settings
Proctor mobile app
Known issues
Miscellaneous issues
General
System check issues
Solutions for system-related issues, such as webcam and microphone failures, browser or OS incompatibility, network issues, and screen access problems
Failure "Webcam and microphone connection"
Failure "Image from the webcam"
Failure "Network connection"
Failure "Streaming webcam and desktop"
Your browser or operation system is not supported
Your browser is not supported
We have detected that you are currently running this application in a virtual environment
Uploading video files and Internet connection
We're unable to upload video files to the storage
Insufficient network connection speed downlink: Infinity
Webcam and Microphone
Webcam not found
Camera and microphone are blocked
There is no sound in your mic
There is no sound in your mic (Windows)
There is no sound in your mic (macOS)
No sound from the microphone
No sound from the microphone (Windows)
No sound from the microphone (macOS)
Failed to capture the mic
Your microphone is muted
Your microphone is muted
No image from the webcam
No image from the webcam
The system check is stuck in a loop
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Screen access
Access to screen recording is disabled in OS settings
Access to screen recording is disabled in OS settings
Share button is not working
Endless "Choose what to share"
Access to accessibility is disabled in OS settings
No access to the screen or Endless "Choose what to share"
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