System check issues
Solutions for system-related issues and answers to common questions
- Failure "Webcam and microphone connection"
- Failure "Image from the webcam"
- Failure "Network connection"
- Failure "Streaming webcam and desktop"
Video files uploading
- We're unable to upload video files to the storage
- Insufficient network connection speed downlink: Infinity
- We have detected that you are currently running this application in a virtual environment
WebRTC troubleshooting
Screen access
- Access to screen recording is disabled in OS settings
- Access to screen recording is disabled in OS settings
- Share button is not working
- Endless "Choose what to share"
- Access to accessibility is disabled in OS settings
- No access to the screen or Endless "Choose what to share"
- More than one monitor connected
Exam start and Identity procedures
- Which browsers are supported
- How to open my exam
- When can I start taking the test?
- After sending a photo of the document I can't proceed to the test
- What is the showing the room stage and why is it necessary?
- Why do I need to provide a photo of my ID?
- What is biometric identity check and how to pass it
Webcam and microphone
- Webcam not found
- Camera and microphone are blocked
- There is no sound in your mic
- There is no sound in your mic (Windows)
- There is no sound in your mic (macOS)
- No sound from the microphone
- No sound from the microphone (Windows)
- No sound from the microphone (macOS)
- Failed to capture the mic
- Your microphone is muted
- Your microphone is muted
- No image from the webcam
- No image from the webcam
- The system check is stuck in a loop
Exam rules, devices, and restrictions
- Can I use headphones during the exam?
- Can I take the exam using my smartphone or tablet?
- What should I do If I don’t have a webcam?
- Can I use a second monitor during the exam?
- Can I leave the room during the exam?
Login and Access issues
- Can't log in to the test
- No link to the exam
- Please use a different browser
- Your browser is not supported
- Your browser or operation system is not supported
- This program can only be launched from a link in browser
- Can't start the test
- No proctors are available now
- Someone logged in from another device or browser
- Incorrect username or password