Constructor Proctor Knowledge Base
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Technical errors
System check issues
Uploading video files and Internet connection
Webcam and Microphone
Screen access
Getting started with Constructor Proctor
System and Technical setup
Exam access and Navigation
Testing rules and Environment
Technical errors
Login and Access issues
Errors during the exam
WebRTC troubleshooting
Q&A
Exam results and Videos
Exam rules, Devices, and Restrictions
Retakes and Time extensions
Exam start and Identity procedures
How-to
Internet and Network settings
Browser and Website access
Webcam and Microphone setup
System performance & Application management
Firewall and Security settings
Proctor mobile app
Known issues
Miscellaneous issues
General
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Constructor Proctor Knowledge Base
Technical errors
System check issues
Uploading video files and Internet connection
Webcam and Microphone
Screen access
Getting started with Constructor Proctor
System and Technical setup
Exam access and Navigation
Testing rules and Environment
Technical errors
Login and Access issues
Errors during the exam
WebRTC troubleshooting
Q&A
Exam results and Videos
Exam rules, Devices, and Restrictions
Retakes and Time extensions
Exam start and Identity procedures
How-to
Internet and Network settings
Browser and Website access
Webcam and Microphone setup
System performance & Application management
Firewall and Security settings
Proctor mobile app
Known issues
Miscellaneous issues
General
Technical errors
Solutions for login issues, connection errors, streaming problems, and other technical issues
Can't start the test
Login and Access issues
Can't log in to the test
Please use a different browser
This program can only be launched from a link in browser
Someone logged in from another device or browser
Errors during the exam
No proctors are available now
Lost connection to server
Still shot instead of cam
Streaming troubles
Browser window is not expanded to full screen
After sending a photo of the document I can't proceed to the test
The side panel overlaps test questions
Page unresponsive and images not loading
Refused to connect
See more
WebRTC troubleshooting
Troubleshooting the WebRTC results
WebRTC: network test failed
