Migration Notice

Proctor migrates customers from the old version of the student web application to the new one.
The old version of the web application will no longer be developed or supported as of October 1.
New features and improvements are only being made in the latest version. We are giving time to test the new version and make a smooth transition.

Click here to read more

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Moodle: How-to reset exam attempts or Reopen exam sessions

This guides provides instruction on how to reset/reopen an exam session.

This may be necessary in the following two specific cases:

  • A new attempt needs to be provided by the exam organizer.
  • User’s session interrupted or timed out - if the user’s session has timed out or user was dropped out in the middle of the exam.

To reset/reopen an exam session, follow these steps:

  1. Go to the proctoring log via Moodle > Site Administration > Reports > Proctor by Constructor log:

    A screenshot of a computer Description automatically generated with medium confidence
  2. Click on New Entry next to the user’s unsuccessful attempt:

    A screenshot of a computer Description automatically generated with medium confidence

  3. After clicking New Entry, a green notification will appear at the top confirming the reset/reopening of the session: