Skip to content
English
Contact us
  • There are no suggestions because the search field is empty.

I can't see the video when I join the virtual classroom live. What should I do?

With the latest technological developments, the video transmission technology "Web RTC" live video transmission technology has also been updated. After the update, there is a problem in virtual classroom live viewing on some Android device models and Apple device models with pre-iOS 14 version, the cause of which and the development of the solution continues.

 

We apologize for the temporary live stream transmission issue that was not caused by us.

 

Solution:

For this temporary problem;

  1. Upgrade your devices and browsers to the latest versions.
  2. Join virtual classrooms using desktops or laptops and Windows and Apple options.
  3. In order for us to make a detailed examination, send the device you have problems with in virtual classroom live participation to the ue@kampus365.come-mail address with the following information .
    1. Device Brand Name (Written on the Phone Back, On the Power-On, or Settings > > About Device section.)
    2. Device Model (Written on the Back of the Phone, at Startup, or in the Settings > > About Device section.)
    3. Device Name (Written in Settings > About > Device.)
    4. Device System Version (Written in Settings > About > Device.)
    5. Browser Name (It is written when you click on the about button by clicking on the three dots somewhere in the browser you are using.)
    6. Browser Version (It says when you click on the about button by clicking on the three dots somewhere in the browser you are using.)
    7. Institution Name (The name of the institution where you studied)
    8. Course Name (Name of the course you are attending the virtual classroom)
    9. Virtual Classroom Name (Writes on the line or card that you clicked the Join virtual classroom button.)
    10. Virtual Classroom URL (You can obtain it by copying the link written in the link line at the top of the browser where you joined the virtual classroom. E.g.; xyz.perculus.com/app/xyz....)
    11. If there is a problem in a certain part (for example; Texting, Teacher Cam, My Camera)
    12. If there was a problem at a certain time (e.g. 00:52:04 or 01:02:11)