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I can't see other users' camera footage, what should I do?

I entered the virtual classroom from the computer, I don't see any images, what should I do?

  • Ask other participants if they can see the teacher.
  • Change your browser. You can use Google Chrome or Microsoft Edge.
  • You may be experiencing a problem with cookies. You can load the site from scratch using the "CTRL+F5" combination buttons.
  • Click on the three dots under the window close button at the top right and click on the "New incognito window" button. You can log in to the session with a new page, resetting the cookies and ignoring the add-ons you have added to your browser. (Add-ons you add to your browser can interfere with many functions.)
  • Restart your modem.
  • Restart your computer.
  • You can try to log in to the system using another device.

 

I entered the virtual classroom from a mobile device, I don't see any images, what should I do?

  • Ask other participants if they can see the teacher.
  • Change your browser. You can use Google Chrome.
  • After clicking on the three dots at the top right of your browser, click on the "History" button. Click on the "Clear browsing data" link. Click on the drop-down list to the right of the text "Time range". Select "All time". If the box listed below is not blue and white ticked, click on the box to the right of "Browsing history, Cookies and site data, cached images and files, saved passwords, form autofill data, site settings, etc.". Click on the "Clear Data" button at the bottom of the page.
  • After clicking on the three dots at the top right of your browser, you can log in to a page with reset cookies by clicking on the "New incognito tab" button. (Add-ons you add to your browser can interfere with many functions.)
  • Close your browser and reopen it.
  • You can restart your phone.
  • After clicking on the three dots at the top right of your browser, click on the "Desktop Site" button and refresh the page.
  • After clicking on the three dots at the top right of your browser, click on the "Open Perculus 3 APK" button. Your session will be opened in the apk. This may solve your problem.
  • You may have blocked permissions in your browser. Click on the three dots at the top right. Click on the exclamation point icon in the circle. You will see "Camera - Blocked, Sound - Blocked, Notification - Blocked, Sound - Blocked, etc...." If the phrases appear, click on the "Site Settings" link. In the Permissions section, click on all articles with the text "Block". In the pop-up window that opens, click the "Allow" button.
  • Restart your modem.
  • Uninstall and reinstall your browser.
  • You can try to log in to the system using another device.