A document uploaded or shared in the common area does not open. What should I do?

A document uploaded or shared from the computer to the common area does not open. What should I do?

Find out if other users have seen the document.
Give other users permission to turn on their cameras and see if they have problems turning on their cameras. If the user's camera is opening, try to open the camera using another camera.
If they see it and cannot upload documents when you authorize them, send an e-mail to ue@advanvity.com.tr.
Click on the "Start Windows" button. Open the camera application by typing "Camera". After making sure that you see yourself in the application that opens, proceed to the next step.
Click on the "Start Windows" button. Open the camera privacy settings by typing "Camera privacy settings". In the "Allow desktop apps to access your camera." section at the bottom of the page, change the "Off" status to "On".
Click on the "Lock" icon on the far left in the "url" section of the browser. Click on the "Site settings" button. On the page that opens, click on the drop-down list to the right of the "Camera, microphone and sound" texts in the "Permissions" section. In the list that opens, click the "Allow" button.
Change your browser. You can use Google Chrome or Microsoft Edge.
You may be experiencing a problem with cookies. You can load the site from scratch using the "CTRL+F5" combination buttons.
Click on the three dots under the window close button at the top right and click on the "New incognito window" button. You can log in to the session with a new page, resetting the cookies and ignoring the add-ons you have added to your browser. (Add-ons you add to your browser can interfere with many functions.)
You can restart your computer.
Try to turn on the camera with another device.

A document uploaded or shared from a mobile device to the common area does not open. What should I do?

Open the camera from the camera application of the mobile device and make sure that the camera of your mobile device is working.
Log in to the application settings section of your browser application. Set the "Camera, microphone and storage" permissions to approved.
Change your browser. You can use Google Chrome.
After clicking on the three dots at the top right of your browser, click on the "History" button. Click on the "Clear browsing data" link. Click on the drop-down list to the right of the text "Time range". Select "All time". If the box listed below is not blue and white ticked, click on the box to the right of "Browsing history, Cookies and site data, cached images and files, saved passwords, form autofill data, site settings, etc.". Click on the "Clear Data" button at the bottom of the page.
After clicking on the three dots at the top right of your browser, you can log in to a page with reset cookies by clicking on the "New incognito tab" button. (Add-ons you add to your browser can interfere with many functions.)
Close your browser and reopen it.
You can restart your phone.
After clicking on the three dots at the top right of your browser, click on the "Desktop Site" button and refresh the page. Click on the camera icon at the top right.
You may have blocked permissions in your browser. Click on the three dots at the top right. Click on the exclamation point icon in the circle. You will see "Camera - Blocked, Sound - Blocked, Notification - Blocked, Sound - Blocked, etc...." If the phrases appear, click on the "Site Settings" link. In the Permissions section, click on all articles with the text "Block". In the pop-up window that opens, click the "Allow" button.
After clicking on the three dots at the top right of your browser, click on the "Open Perculus 3 APK" button. Your session will be opened in the apk. This may solve your problem.
Uninstall and reinstall your browser.
You can try to log in to the system using another device.