Ticket Category Guide – What each option means
When submitting a ticket, you need to select the Category that best matches your issue. Below is a description of each category and when to use it.
Webcam
- For problems with your camera – not detected, frozen image, or poor quality during an exam or during the device check process.
Microphone
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For issues with your microphone — no sound, low volume, or distortion during an exam or during the device check process.
Network and connectivity
- For unstable or slow internet connection affecting your exam or the device check process.
Streaming webcam and desktop
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Select this option if you see an on-screen error with this exact text during the device check process.
Uploading video files
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Select this option if you see an on-screen error with this exact text during the device check process.
Screen sharing and desktop access
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For issues starting or maintaining screen sharing or granting desktop access.
Exam access and login
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For problems logging in or launching the exam.
Exam rules
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For questions or clarifications about what is allowed or prohibited during the exam.
Mobile app
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For any technical issues when using the mobile app to take your exam.