How to submit a support ticket via the Customer Portal
If you need assistance from our support team, you can submit a ticket using the File a support ticket form. Follow these steps:
1. Select your product and preferred language
- From the dropdown menu labeled Constructor Product, choose the product you need help with.
- From the Preferred language dropdown, select the language in which you want to receive support.
2. Provide your contact information
- Complete the following required fields:
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First name – Your given name.
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Last name – Your family name.
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Email – Your primary contact email address.
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- If needed, you may also add recipients in the Email to cc field, separating multiple addresses with a semicolon (;).
3. Add Subject and Severity
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Enter a short, clear Subject summarizing your request.
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Select the Severity of your issue from the dropdown list. You can click the here link for severity definitions.
4. Describe your request
- In the Description box, provide detailed information about your request or issue. Include relevant background, steps to reproduce the problem, and any error messages.
5. Attach files (optional)
- If you have supporting documents, screenshots, or logs, click Choose files under File upload to attach them.
6. Agree to the privacy policy
- Before submission, check the box to confirm I agree to Constructor privacy policy.
If desired, you may also check the box to receive marketing communications from Constructor.
7. Submit your ticket
- Once all required fields are complete, click Submit. You will receive a confirmation email shortly after submission.
Additional information
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Response time – Our team will review and respond to your ticket based on the selected severity level.
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Attachments – Including relevant files can help speed up the resolution process.
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Privacy – All information submitted is handled in line with our privacy policy.