How to submit a support ticket
If you need assistance from our support team, you can submit a ticket using the Contact us form. Follow these steps:
1. Click the Contact Us button
- In the top right menu, click the Contact Us button to open the support request form.
2. Select the Category for your request
- From the dropdown menu labeled “Select the category that best matches your request”, choose the category that most closely describes your issue.
3. Provide your contact information
- Complete the following required fields:
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Email – Your primary contact email address.
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First Name – Your given name.
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Last Name – Your family name.
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If needed, you may also add recipients in the Email to cc field, separating multiple addresses with a semicolon (;).
4. Add Subject and Severity
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Enter a short, clear Subject summarizing your request.
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Select the Severity of your issue from the dropdown list. You can click the here link for severity definitions.
5. Describe your request
- In the Description box, provide detailed information about your request or issue. Include relevant background, steps to reproduce the problem, and any error messages.
6. Attach files (optional)
- If you have supporting documents, screenshots, or logs, click Choose file under File upload to attach them.
7. Agree to the Privacy Policy
- Before submission, check the box to confirm I agree to Constructor privacy policy.
If desired, you may also check the box to receive marketing communications from Constructor.
8. Submit your ticket
- Once all required fields are complete, click Submit. You will receive a confirmation email shortly after submission.
Additional Information
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Response Time – Our team will review and respond to your ticket based on the selected severity level.
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Attachments – Including relevant files can help speed up the resolution process.
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Privacy – All information submitted is handled in line with our privacy policy.