Endless loading screen in LMS in Mozilla Firefox browser

Created by Boris Chekaev, Modified on Wed, 04 Oct 2023 at 03:35 PM by Ksenia Chebaeva

Symptoms 

On attempt to access the LMS via Mozilla Firefox the following white screen appears: 



Cause 

By default third-party cookies are not allowed in Firefox: by default it is cross-site tracking cookies and it isolates other cross-site cookies option. 


Resolution

    1. In Firefox open Settings > Privacy & Security, check that Enhanced Tracking Protection is in 'Standard' mode:


    2. Scroll down to 'Cookies and Site Data', click Manage Exceptions.

    3. Type in address 'https://idp.constructor.app' and click Allow:


    4. Click Save changes:


    5. Open LMS website and log in.

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