The smartphone/tablet has frozen in Constructor Proctor mobile app

Created by Radima Kotieva, Modified on Mon, 18 Sep 2023 at 10:16 AM by Ksenia Chebaeva

The device may freeze and you may not be able to close the application while taking the test.

We recommend a forced reboot of the device In this case.

Here are recommendations for different generations of iPhone/iPad devices. You can also choose the language/country at the bottom of the page and the iOS version at the top of the page (for iPhone only).

If you use Android smartphone or tablet:

  1. Use the universal combination: press and hold the power and volume buttons (+ or -) on the device for 7-10 seconds.  The combination maybe different depending on the device model.
  2. If the device has a removable battery, remove and reinsert the battery.

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