It may take some time for the proctor to verify your identity. However, if you are waiting for 5 minutes or more after sending the photo, reload your browser or chat with the proctor.
Note, sometimes in chat the proctor may ask you to re-do the photo of your document – do so, otherwise, you will not be allowed to take the test:
In some cases, photo uploads may take a little longer due to slow internet connection speed. Make sure your connection speed is above 1 Mbps.
Was this article helpful?
That’s Great!
Thank you for your feedback
Sorry! We couldn't be helpful
Thank you for your feedback
Feedback sent
We appreciate your effort and will try to fix the article